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Forum Home > General Discussion > Sticky: Webs Captcha Issue - Unable to send PM's

Seiko7A38
Site Owner
Posts: 10298

Some of you may have recently encountered a problem when trying to send a PM (private message) to another forum member. Once again, this is down to the failure of our Webs host to carry out basic preventative maintenance on our site (and presumambly all their other websites) - which I strongly suspect is due to their unwillingness to cough up the costs of renewing Captcha licences.


I started noticing the problem around the middle of last month (March). Instead of seeing the usual Captcha challenge when attempting to send a PM, in the box you'd see this V1 SHUTDOWN message, per the (testing) example below:




In fact, much to my amazement, Webs had actually acknowleged this problem a couple of weeks ago in a Community Topic:


http://support.webs.com/hc/en-us/community/posts/360002760271-Captcha-intermittently-shows-V1-SHUTDOWN-ON-2018-03-31-error-DG-21322



Indeed it's true that up until 31st March, you could refresh the Captcha and reload a new challenge, because I did it myself a couple of times and successfully sent PM's (before that date). Now we're in April, that V1 SHUTDOWN error message is permanently displayed and you cannot refresh the Captcha.


So I am rightfully extremely p!ssed at Webs (I've been sure to let them know my feelings) :mad: because they ever so conveniently attempted to close this call as 'COMPLETE' on the 30th March - as you can see from some of the subsequent comments in that Community Topic. Incidentally, this impending Captcha V1 expiration has been common knowledge in the greater IT community since November LAST YEAR !!


http://developers.google.com/recaptcha/docs/faq


However, at least with the PM problem thankfully, there exists a workaround. :)


April 11, 2018 at 6:15 AM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 10298

See these two earlier topics (dating from 2012) in this forum section:


Sending Private Messages (PM's) on this Forum (Basic How to Instructions)

Let's be friends - you know it makes sense. ;o) (The temporary workaround)


April 11, 2018 at 6:34 AM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 10298

It's that easy. When trying to send a PM to someone (for the first time) and faced with the Captcha V1 SHUTDOWN error message, you just simply need to add that member as a friend - first.


Click on the Add as Friend icon on their profile and this pop-up appears:



Once they've confirmed you as a friend, their is no Captcha requirement when sending PM's between friends. I've added Jonas (Mr.Jones) as a friend fairly recently - so it still works. ;)



Jonas had flagged the V1 SHUTDOWN issue to me in a PM via SCWF, as far back as the middle of March - hence the reason I subsequently added him as a friend.



April 11, 2018 at 7:02 AM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 10298

However, the out-dated Captcha issue is causing other problems elsewhere:mad:

April 11, 2018 at 7:33 AM Flag Quote & Reply

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