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Forum Home > General Discussion > Sticky: Webs Captcha issue - New Member Applications

Seiko7A38
Site Owner
Posts: 9954

I haven't received advice of any new member applications so far this month. :(

That's unusual, because at our current rate of growth I'd have expected to have seen maybe half a dozen by now. It transpires the reason the forum hasn't gained any new members, since 31st March, is connected to the Captcha V1 Shutdown problem that I documented in this other thread this morning.

April 11, 2018 at 8:09 AM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 9954

I first became aware of this particular problem facing potential new members, when I received this message through the contact form from 'Anssi' on 5th April:



I suspect from his surname that Anssi hails from somewhere in Scandinavia, but his excellent command of English documents the problem very concisely. I raised the issue with Webs Online Support almost immediately the same day (5th April) and was assigned call reference # 1411149. This email acknowledgement came through later that evening:



It took another 5 days (over a weekend admittedly) before I received any further contact from a Webs 'specialist' - Eric, yesterday 10th April.




I've since received two more similar messages via the contact form, from potential new members, who've tried (and failed) to register on the forum - 'Alex' and 'Joe'. At least they had the sense to try this route, but it makes me wonder how many others may have attempted to register, given up in disgust and walked away. :/


There is currently no official Webs Community topic documenting this particular problem. The existing topic on Captcha V1 Shutdown was ever so conveniently tagged as 'COMPLETED' on 30th March - a day before it came into effect and the real problems started. 


http://support.webs.com/hc/en-us/community/posts/360002760271-Captcha-intermittently-shows-V1-SHUTDOWN-ON-2018-03-31-error-DG-21322




However they haven't locked it down yet, so myself and another forum owner are adding our two cents worth. Though I suspect our comments are being studiously ignored in Webs customary manner. 


April 11, 2018 at 8:20 AM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 9954

So, if you are a potential new forum member, who has tried (and failed) to create an application, because of the Captcha problem - and happen to be reading this topic, please send me a brief message via the Contact form - stating just that. The more failed membership applications I know about may help leverage Webs into action. (There is no Captcha challenge on the contact form.)


I'm sorry, but at this stage, I'm not really interested in answering your questions about 7T32's (Alex) or 7A28's (Joe). I've got more important things on my plate at the moment - like getting this problem fixed. Thanks. ;)


PS - Any updates (regarding timeframes of a fix - or otherwise) that I receive from Webs, will be added to this thread.


April 11, 2018 at 9:23 AM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 9954

This morning I received another message (the 4th) through the contact form, from someone else who has been trying to register on the forum. Although Dempsey doesn't actually cite the Captcha issue, I think it's fairly safe to assume it's the same problem that's preventing him from completing his application. :(


April 12, 2018 at 5:07 AM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 9954

Hmm. Interesting. Out of curiosity, I thought I'd try creating a new member myself. It's been a while. To my surprise, I found that the Sign Up form wasn't actually asking potential new members to complete a Captcha challenge (in the usual sense, by matching words or numbers) - simply to click on an 'I'm not a Robot' checkbox. But even that doesn't work !! :mad: The error message returned states: The words you entered did not match the given text. Please try again. :roll:


http://www.seiko7a38.com/apps/auth/signup?error=badcaptcha


April 12, 2018 at 5:48 AM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 9954

This afternoon, I received another brief message through the contact form, from another frustrated potential new member (the 5th such). Gavin describes the same symptoms as per my previous post.


April 14, 2018 at 12:00 PM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 9954

The Webs (TOTAL LACK OF) Support Community topic has a new comment:


http://support.webs.com/hc/en-us/community/posts/360002760271-Captcha-intermittently-shows-V1-SHUTDOWN-ON-2018-03-31-error-DG-21322



April 16, 2018 at 3:45 PM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 9954

For what it's worth (not a great deal), I'd previously omitted to mention that there's another Webs (TOTAL LACK OF) Support Community topic which is more specific to this particular part of the Captcha problem, affecting new member registrations:


http://support.webs.com/hc/en-us/community/posts/360003859271-Oops-You-missed-something-captcha-error-when-signing-up-or-logging-in-on-the-Webs-Members-app-DG-21691




It was started a week ago, but the comments are just a list of affected websites (including this one). There's more activity on the other 'Completed' thread. :roll:


April 18, 2018 at 5:00 AM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 9954

Yesterday, I received another (the 6th) message though the contact form. Jacques doesn't state the nature of his specific problem, but I think it's safe to assume it's the non-functional Captcha that's preventing him from registering.



April 18, 2018 at 5:12 AM Flag Quote & Reply

Seiko7A38
Site Owner
Posts: 9954

I received another message though the contact form this afternoon, from another frustrated applicant. It's unusal for a couple of reasons: it's from a potential female member (we don't get many) - and the changed symptoms she described.



So I tried creating another member myself. Usual result. :roll: But this time, when I refreshed the Captcha, instead of a 'Word Match' challenge, I got one of those stupid Cloudflare picture challenges that we we plagued with a year ago ! :mad:


April 22, 2018 at 11:13 AM Flag Quote & Reply

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